Terms and Conditions

 Please read the below terms and conditions and our privacy policy before booking or purchasing a Gift Card for our simulator.
We reserve the right to change the terms and conditions without notice and changes are effective immediately.
If you have made a purchase, or possess a Gift Card, we will assume that you have read and understood these terms and conditions as well as our privacy policy.

The website:

- www.flightmodesimulations.pt is a registered website and the service and information there provided are the responsibility of JNRSANTOS-FLIGHT SIMULATION COMMERCE, rua José Ramalho Viegas 6, Loja A, 8005-226 Faro, Portugal - VAT no. 203537874.

The Simulator:

- Intended to exclusively simulate the operation of the Boeing 737-800.
- Allows training of normal and emergency procedures.
- Allows for leisure flight or preparation and training of aviation professionals.
- Flights can be integrated in an international virtual air traffic control network.

The store:

- Various Hardware/Software items related to personal flight simulation and various items related to general aviation are available for sale locally. Visit our store to learn more.
- In order to provide for social distancing and reduce noise inside the shop, the maximum shop capacity is reduced to 8 persons at any given time.
- Customers are kindly requested to help keep shop noise levels down to avoid disrupting a simulation in progress and building residents.

Shop Working Schedule:

- 09H00 - 19H00 Monday thru Saturday subject to pre booking.
- Reserved Slots shall not fall outside this period to avoid cutting sessions short where no refund is given in this case.

SLOT Concept:

- A Slot corresponds to a time window reserve dedicated to all phases of a simulation with us.
- 2 types of Slot are Available.
- Simple slot is intended for hobbyists or aviation and flight simulation enthusiasts. For this Slot only one pilot is allowed to fly at a time.
- Slot PRO is only intended for amateurs and aviation professionals with high technical knowledge and ability to operate the Boeing 737-800 autonomously. For this Slot, two pilots are allowed to fly simultaneously.

Booking:

- Simulator Reservations are by pre-booking only. This can be done through our online booking system, email, or telephone.
- It is highly advisable to request information about a desired flight before booking a Slot.
- Please arrive at least 10 minutes before your allocated booking time. If you are late, we may have to cut your time short, and in this case no refund will be offered.
- Our simulator bookings are run based on the availability of our instructors. We may have to reschedule your booking if an instructor is no longer available due to unforeseen circumstances. We will give as much notice as possible if this were to occur. Customer may opt for a refund in this case.
- A qualified instructor on the Boeing 737-800 may be requested to conduct the simulation. This request must be made at least 5 days in advance and has an additional cost. The cost will be determined by the instructor after the order is placed and the customer will be informed of this cost and availability as soon as possible.
- You can also request a media pack consisting of a pen containing videos/photos of your simulator session and PDF files of your boarding pass and flight certificate in our professional simulator. This request must be mentioned when booking the Slot and has an additional cost of 40 Eur.

Pricing:

- All prices include VAT.
- We reserve the right to update pricing at any time without prior notice.

Payment:

- Full payment is due in advance before any service is provided. This is to guarantee the client Slot. 
- We accept Credit card, MBWAY and MB Reference Number payments.
- Bank Transfers also accepted until 36 hours before booking schedule to guarantee reservations.

Cancellation and Rescheduling:

- You are required to give at least 48 hours notice before cancelling or rescheduling an appointment. Failure to do so will result in your payment being forfeited.
- If a session is interrupted for simulator technical reasons, this is non-refundable but a reschedule date can be booked free of charge.
- If you miss your allocated time slot, this is non-refundable.
- All Bookings have an automatic expiration time of one year.
- We reserve the right to reschedule bookings due to unforeseen circumstances in coordination with the customer who may opt for a refund in this case.
- All cancellation refunds are done via bank transfer and have a 10 Eur service fee deducted from the purchase price. Customers must provide proof purchase and proof of bank account number for this purpose.

PRO Block Hour Purchase:

- Block hours are bought in advance and used in exchange of simulator experiences, amounting to the number of hours purchased.
- These hours can be redeemed in no less than 60 minute instalments at one time.
- Block Hour Packages are valid for one year from purchase.
- Block hours can not be exchanged or refunded, therefore if you no longer want to redeem the remainder of your block, it will not be refunded back to you.
- PRO hours packages are only intended for amateurs and aviation professionals with high technical knowledge and ability to operate the Boeing 737-800 autonomously. For these Packages, two pilots are allowed to fly simultaneously.

Gift Cards:

- Gift Cards are valid for the specified SLOT as per website booking options.
- Gift Cards can be bought in person at our office, or can be bought online via our website, and in this case will be posted to you.
- We make every effort to deliver within 3-5 working days. We will notify you if there is a delay.
- All Gift Cards are dated and will expire one year from the issue date.
- Gift Cards cannot be exchanged for cash or further gift certificates.
- We cannot be held responsible if a Gift Card is lost, stolen, destroyed, or used without permission and no replacement will be provided in these circumstances.
- Gift Cards are non-refundable.

Simulator Rules:

- All simulator sessions will be guided by one member of Staff.
- Simulator maximum capacity is 4 persons including the instructor.
- Access to technical areas within the premises is restricted to staff only.
- Animals, food, drink, smoking or any dangerous items are NOT allowed in the simulator at any time.
- Hours on our simulator cannot be logged for professional purposes.
- Attempting to crash the simulator deliberately is forbidden.
- Staff members reserve the right to discontinue any session when they see fit for any security reasons.
- All safety and operational instructions issued by staff must be respected at all times.
- Customers not complying with staff instructions and thus causing damage to the simulator will be held responsible for repair expenses.
- Staff reserve the right to restrict, refuse access or dismiss anyone who we feel are abusing the simulator or staff, who are under the influence of alcohol, other substances, who are showing any symptoms of Covid, severe illness or any signs of aggressive behavior or misconduct.

Medical Conditions:

  • All safety instructions issued by staff must be followed at all times within the premises.
    - All customers who use our simulator, participate at their own risk.
    - Please inform staff of any conditions or medical issue that you feel may be relevant.
    - The simulator is a closed space, has light stimuli and involves some physical mobility. If you have any questions regarding your health, please consult your doctor before using our simulator.
    - If you suffer from claustrophobia or fear of flying, please inquire about our option on this matter.
    - If you have any concerns regarding your health, please consult your doctor before using our simulator.
  • -If showing Covid symptoms or if government health measures are in force:
    - Body temperature reading will be taken when entering our shop.
    - The use of face mask will be mandatory inside our shop.
    - Hand sanitizing will be mandatory prior to boarding the simulator.

Age Restrictions:

- We are open to participants of any age and ability.
- Persons under 18 years of age must be accompanied and supervised by an adult, who will be responsible for their actions.
- Staff members reserve the right to refuse entry to any persons under 18 years old who are not accompanied by an adult.

Additional Guests:

- All participants are permitted to bring non-flying guests to share their flight experience within the simulator maximum capacity.
- There is no additional fee for non-flying guests.

Resolution of Conflicts:

- Any legal dispute will be handled under Portuguese law at a local Court of Law in Faro city.

 Disclaimer:

- All information, simulation and training is provided by Flight Mode Simulations as is and is exclusively for non-professional use. Its use is the sole responsibility of our customers. 

Flight Mode Simulations flight